Terms & Conditions

These terms apply to use of the JG Subhora Store website and enquiries or orders made through WhatsApp. They are written in plain language and do not limit consumer rights that cannot legally be excluded.

1. Products, photos and handmade variation

We aim to show actual product photographs. Colour and appearance can vary with lighting, screen settings and handmade finishing. Product descriptions, materials, dimensions, set contents and availability should be confirmed through WhatsApp before payment. We will not treat a material difference from the agreed description as a mere photo variation.

2. Prices and availability

Prices, stock and dispatch estimates may change. The current product price, shipping charge and total payable will be confirmed in writing through WhatsApp before payment. Do not assume a displayed or previously quoted price remains valid until confirmed for your order.

3. How an order becomes confirmed

Customers should check the product/design, quantity, set contents, total price, shipping, recipient name, full address, PIN code and mobile number in the WhatsApp order summary. An order is confirmed only after both sides agree to the details, payment is verified and JG Subhora Store sends an order confirmation.

4. Payment and COD

Payment is accepted through UPI or direct bank transfer after the final total is confirmed. Cash on Delivery is not available. Customers should verify payment instructions and retain the transaction reference.

5. Shipping and delivery

Orders are generally sent using India Post Speed Post. Charges and estimated timelines depend on the destination, parcel and postal service. Delays may occur due to weather, service disruption or other circumstances outside our reasonable control. Tracking details will be shared where available.

6. Customer delivery information

The customer is responsible for supplying accurate recipient details, complete address, PIN code and a working phone number, and for checking the order summary before payment. If a parcel is returned due to incorrect customer-supplied details or an unreachable recipient, any additional postage will be discussed before re-shipment. We remain responsible for our own errors as required by law.

7. Complaints, returns and replacements

Please report damage, missing items, wrong products or material differences promptly, preferably within 3 calendar days (72 hours) after successful delivery, with order details and clear photos. An unboxing video and packaging are helpful evidence, especially for transit damage, but absence of a video alone does not automatically remove statutory rights. Contact us and obtain return instructions before dispatching an item.

Approved returns or replacements must be sent to the address below unless we provide a different address in writing through WhatsApp:

Change-of-mind returns are generally not accepted. Eligible cases will be reviewed individually; return costs and refund amounts will be handled as confirmed for the case and in accordance with applicable law. No term on this website overrides mandatory consumer protections.

8. Product care and water resistance

Decorative stones are applied by hand using water-resistant adhesive. This does not mean the complete product is waterproof or suitable for soaking, harsh chemicals, dishwasher use or rough scrubbing. Use and store products carefully.

9. Website and intellectual property

We try to keep information and links accurate, but the website may occasionally be unavailable or contain errors. Brand content, photographs, text and design may not be copied for commercial use without permission, except where the law allows.

10. Privacy

Information shared for enquiries and orders is handled as described in our Privacy Policy. WhatsApp and payment providers operate under their own terms.

11. Governing law and contact

These terms are subject to applicable laws of India. Any dispute will be handled by the appropriate forum under applicable law; nothing here removes a consumer's statutory forum rights.

Business: JG Subhora Store
Contact person: Jasoda Choudhary
Address: Gosaipura, Laxman Nagar, Chadi, Jodhpur, Rajasthan – 342312, India
WhatsApp: +91 92162 89916

These website terms are a practical draft, not a substitute for review by an Indian e-commerce/legal professional, especially if the business grows or begins accepting orders through additional channels.