Privacy Policy

This policy explains how JG Subhora Store handles information when you browse the website or contact us to enquire about or place an order.

1. Information you share

If you contact us or order through WhatsApp, you may share your name, phone number, delivery address, PIN code, selected products, order details, messages and payment reference. Please do not send passwords, PINs, OTPs or other information we do not need.

2. How we use it

• Reply to product and wholesale enquiries.
• Confirm prices, availability, order details and delivery arrangements.
• Verify payments, arrange shipping and provide tracking or support.
• Review damage, return, refund or replacement requests.
• Keep reasonable business records and meet legal obligations.

3. Website technical data

The website is hosted as a static site. The hosting provider may process technical information such as IP address, browser details and request logs for security and service operation. The cart and colour-theme preference may be stored locally in your browser. These local values are not a customer account or a payment system.

4. Third-party services and sharing

We use WhatsApp for customer communication and India Post or another confirmed delivery service for shipping. UPI or bank-transfer services may process payments. These providers handle data under their own policies. We share only information reasonably needed to fulfil an order, respond to a request, protect the business or comply with law. We do not sell customer personal information.

5. Retention and security

We keep order and transaction records for as long as reasonably needed for customer support, accounting, dispute resolution and legal requirements. We take reasonable care, but no website or messaging service can guarantee absolute security. Do not share sensitive authentication details with us.

6. Your requests

You may contact us to ask about or correct information you have provided, subject to records we must retain for legal or business purposes. We may need to verify your identity before responding.

7. Children

Our store is intended for people able to make or assist with purchasing decisions. Children should not send personal or payment information without a parent or guardian's involvement.

8. Changes

We may update this policy when our website or business practices change. The latest version will be published on this page.

9. Contact and business address

For privacy requests, contact us through WhatsApp at +91 92162 89916.

If analytics, advertising pixels, online forms or payment integrations are added later, this policy should be updated to describe them accurately.