Shipping & Returns Policy

This policy explains how orders are confirmed, shipped and reviewed for eligible return or replacement. Applicable consumer rights remain unaffected.

1. Order confirmation

Before payment, we confirm the selected product or set, quantity, current price, shipping charge, delivery details and estimated dispatch timing through WhatsApp. An enquiry or cart submission is not an accepted order. An order is confirmed after the details are agreed, payment is verified and confirmation is sent by us through WhatsApp.

2. Payment

We accept UPI or direct bank transfer after the final order total is confirmed. Cash on Delivery (COD) is not available. Do not pay based on an unverified message or an unconfirmed price.

3. Shipping and tracking

We generally ship through India Post Speed Post. Delivery availability, charges and estimates depend on destination, parcel size/weight, postal rates and service conditions. Dispatch and delivery estimates are not guarantees. Where available, we will share the tracking number after dispatch.

4. Accurate delivery details

Customers must provide the recipient's full name, complete address, correct PIN code, district, state, a working mobile number and useful landmark or delivery instructions. Please check the order summary sent on WhatsApp before payment. If a parcel is returned due to incorrect customer-provided details or an unreachable recipient, we will discuss any actual additional postage before arranging re-shipment. We remain responsible for addressing our own fulfilment errors in accordance with applicable law.

5. Report damage, wrong or materially different products

Please contact us as soon as possible, preferably within 3 calendar days (72 hours) of successful delivery, if the parcel arrives damaged, the wrong product is received, an item is missing, or the product materially differs from the agreed description. Share your order details and clear photos. An unboxing video and original packaging are helpful for checking transit damage. If you discover an issue after this period, still contact us so we can review it. This reporting request does not remove any rights available under applicable law.

6. Return approval and return address

Contact us on WhatsApp before sending anything back. Please wait for written approval and instructions; unapproved parcels may be difficult to identify or process. All approved return or replacement products must be sent to the following address unless we give you a different address through WhatsApp:

Keep the packaging and tracking receipt until the case is resolved. We may request photos, order details or other reasonable information to verify the issue.

7. Return shipping and refunds

For a change of mind or a preference-based return, we generally do not accept returns. For an eligible damage, wrong-item or material-description issue, the resolution and who bears return shipping will be confirmed after review and in accordance with applicable consumer law. We will not apply a blanket rule that removes statutory consumer rights. If a refund is approved, the refundable amount and method will be confirmed in writing; product-price-only refunds may apply where legally appropriate and agreed, but shipping charges or other amounts will be handled as required by law and the specific case.

8. Handmade items and care

Small variations in finish, placement of decorative stones or colour appearance can occur due to handmade work, lighting and screen settings. Water-resistant adhesive is not a guarantee that the complete item can be soaked, washed aggressively or exposed to every condition. Handle and store decorative items carefully.

9. Contact

WhatsApp: +91 92162 89916. Please include your order details when reporting an issue.